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We currently source through Eggracks, Yeah Depot, Style Rule, and Pet Life (via dropshipping). Recently, we also partnered with Group Sales Inc. - a U.S. wholesale distributor with strong product variety and competitive pricing. In addition, we’re in contact with DollarDays and actively communicating with Amazon, Target, Costco, and Walmart for future supplier integrations.

You can view all available products in the "Needs" section of the platform. We've added product categories to help you navigate the product list more easily.

We plan to partner with major retail supplier chains like Amazon, Target, Costco, and Walmart to expand our catalog and cover recurring essential needs (hygiene, food, school supplies, etc.), similar to our successful sourcing model in Greece.

We take data security and privacy seriously. Donors accept our Privacy Policy before giving and can choose to remain anonymous by toggling off name and email sharing. Their data is only shared with the nonprofits they support and, when relevant, with other users as permitted.

Nonprofit profiles are public by design, but any promotional use (e.g., social media) requires your approval. On the technical side, passwords are encrypted, payments are handled by trusted third-party providers, login via services like Google is supported, and users can delete their accounts or decline cookie use at any time. We're also finalizing a US-specific nonprofit privacy policy ahead of our launch.

Yes! We've identified this need and added it to our development backlog. At launch, you'll be able to download your complete donor list (including names and email addresses) for use with Salesforce or any other CRM platform you're using.

You can dramatically boost your nonprofit’s fundraising success by:

- Adding the Givelink In-Kind Donation Button to your website — this seamless integration takes just 2 minutes and has increased donations by up to 40% for partner organizations! Your supporters can donate the products you need the most directly from your website.
- Leveraging your social media channels — share your specific needs with a single link of your nonprofit to instantly activate your supporter base. Our data shows nonprofits using this feature receive 35% more donations within the first month.

Our partner suppliers and supermarkets ensure the quality of donated products, following the same criteria and regulations they use for all orders and deliveries.

Yes, you can request specific types of products we don’t currently have, by going to https://form.typeform.com/to/XrqaADmK.

Yes, uploading a photo upon receipt is necessary. This practice enhances transparency for donors in several important ways:

- It provides tangible evidence that the donation has been received and put to use, building trust between your organization and donors
- It creates an emotional connection for donors, helping them visualize their impact and fostering a deeper sense of satisfaction
- It demonstrates transparency and accountability, showing your commitment to using donations effectively
- It allows you to express gratitude to donors, especially through confirmation messages, strengthening relationships and encouraging future giving

Currently, we'll inform you through our agreed communication channels. Directly from Whatsapp group & with email. We’ll soon integrate every delivery process step in the platform and notify you automatically on all the steps.

Yes, in the future, you'll be able to see the supplier's estimated delivery time in the "Donations" section.

Yes, you can contact each donor individually through the "Communication with donors" box.

The list of charities and their needs automatically updates every week. You can modify your needs anytime, and the changes will appear when the list refreshes.

Products are typically shipped every 2 weeks (biweekly). This schedule helps you manage deliveries efficiently, reduces shipping costs through batching, and ensures donations arrive shortly

Yes, we can adjust the shipping schedule based on your preferences, urgent needs, or during campaign spikes. You can request your preferred delivery frequency when setting up your account.

For urgent needs or emergencies, we can process immediate shipments (typically arriving in 3-5 business days). Just let us know through our WhatsApp group or email support.

We only require a photo confirmation of receipt. If you wish, you can also send personalized thank you messages to donors through the "Contact Donors" box.

You can watch our instructional video featuring Panos that explains how to use the platform. You can also contact us directly through our agreed communication channels (WhatsApp group for immediate support) or by emailing panos@givelink.app.

Yes, you can use Givelink for specific events or campaigns. You can promote your initiative by sharing information and photos, and communicate your specific needs to donors who can then contribute the products you need.

Yes, you can use the "Emergency" button to make special appeals to donors during urgent situations. This button will appear when there's a genuine emergency.

Currently, Givelink only facilitates product donations—this is what sets us apart from traditional donation platforms. When users want to donate money, our "SmartPick" algorithm converts their monetary donation into the best possible combination of products based on your specific needs.