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Yes. Givelink is 100% free for nonprofits.

We operate through two simple, donor & nonprofit-friendly channels:

Small optional tip

Donors can leave a voluntary tip at checkout to support our mission. Most platforms rely on mandatory fees. Ours is optional.

Supplier-side partnerships: Some suppliers offer us preferred pricing or small margins on products. This lets us keep the service free for nonprofits while ensuring stable inventory and fast fulfillment.

Minimal. A 5min setup to confirm your details, shipping info and the items you want listed. After that, everything runs automatically. You only receive products ~biweekly, upload a photo in each delivery to inform your donors, and adjust your wishlist anytime.

No. No contracts, no fees, no minimums. If you are interested, just set up your profile & you are ready to receive in-kind donations! You can later pause, or adjust your wishlist anytime based on your needs.

We currently source through Amazon, Style Rule, and Pet Life. We recently added Group Sales Inc., and we’re finalizing a partnership with DollarDays, which have the widest product range and very competitive pricing.

Together, these suppliers cover **virtually every category a nonprofit might need**, including food and groceries, hygiene and health products, cleaning supplies and tools, clothing and seasonal gear, toys and baby items, consumables, sports and outdoor items, pet food and care supplies, office supplies, tech accessories, and electronics.

If your nonprofit needs it, we can source it. Simply add the products you want to your wishlist, or tell us, and we’ll add them for you.

You can view all available products in the “Needs” section of the platform. We’ve added product categories to help you navigate the product list more easily. Our supplier network already covers thousands of essential products, and we continue to integrate additional national distributors so nonprofits always get reliable availability and fast delivery.

We're expanding partnerships with the largest national wholesalers and retail chains to ensure nonprofits can access any essential product they need at the best possible price, with reliable product quality and fast fulfillment.

We take data security and privacy seriously. Donors accept our Privacy Policy before giving and can choose to remain anonymous by toggling off name and email sharing. Their data is only shared with the nonprofits they support and, when relevant, with other users as permitted.

Nonprofit profiles are public by design, but any promotional use (e.g., social media) requires your approval. On the technical side, passwords are encrypted, payments are handled by trusted third-party providers, login via services like Google is supported, and users can delete their accounts or decline cookie use at any time. We're also finalizing a US-specific nonprofit privacy policy ahead of our launch.

Yes! We've identified this need and added it to our development backlog. At launch, you'll be able to download your complete donor list (including names and email addresses) for use with Salesforce or any other CRM platform you're using.

You can dramatically boost your nonprofit’s fundraising success by:

- Adding the Givelink In-Kind Donation Button to your website — this seamless integration takes just 2 minutes and has increased donations by up to 40% for partner organizations! Your supporters can donate the products you need the most directly from your website.
- Leveraging your social media channels — share your specific needs with a single link of your nonprofit to instantly activate your supporter base. Our data shows nonprofits using this feature receive 35% more donations within the first month.

Our partner suppliers and supermarkets ensure the quality of donated products, following the same criteria and regulations they use for all orders and deliveries.

Yes, you can request specific types of products we don’t currently have, by going to https://form.typeform.com/to/XrqaADmK.

Yes, uploading a photo upon receipt is necessary. This practice enhances transparency for donors in several important ways:

- It provides tangible evidence that the donation has been received and put to use, building trust between your organization and donors
- It creates an emotional connection for donors, helping them visualize their impact and fostering a deeper sense of satisfaction
- It demonstrates transparency and accountability, showing your commitment to using donations effectively
- It allows you to express gratitude to donors, especially through confirmation messages, strengthening relationships and encouraging future giving

You’ll receive updates directly by email, including live tracking links for every shipment. In most cases, suppliers also send delivery notifications automatically once items are on the way. Our team also monitors every order and keeps you informed to ensure nothing is missed.

Yes. You’ll see the supplier’s estimated delivery date and each order’s status directly in your “Deliveries” section.

Yes. You can message donors individually in the Messages section to thank them or share updates.

The list of charities and their needs automatically updates every week. You can modify your needs anytime, and the changes will appear when the list refreshes.

We typically batch and ship donations every 2 weeks. This keeps deliveries organized for your team, reduces shipping costs, and avoids constant small packages.

That said, we're flexible. If you prefer specific delivery days or have higher donation volume, we can adjust the batching schedule to fit what works best for your operations.

Shipping is already included in the product prices. Donors never pay extra shipping fees at checkout. They can optionally leave a small tip to support our work, but that's completely up to them.

Yes, we can adjust the shipping schedule based on your preferences, urgent needs, or during campaign spikes. You can request your preferred delivery frequency when setting up your account.

For urgent needs or emergencies, we can process immediate shipments (typically arriving in 3-5 business days). Just let us know through our WhatsApp group or email support.

We only ask for a quick photo confirmation when products arrive. This closes the loop for donors and triggers their tax receipt automatically.

If you'd like, you can also send optional thank-you notes through the Messages section - totally up to you.

Yes. Donors automatically receive a tax-deductible receipt as soon as you upload the photo confirmation of the delivered products. Everything is fully automated, there's nothing extra your team needs to do.

You can watch our instructional video featuring Panos that explains how to use the platform. You can also contact us directly through our agreed communication channels (WhatsApp group for immediate support) or by emailing panos@givelink.app.

Yes, you can use Givelink for specific events or campaigns. You can promote your initiative by sharing information and photos, and communicate your specific needs to donors who can then contribute the products you need.

Yes, you can use the 'Emergency' button to make special appeals to donors during urgent situations. This button will appear when there's a genuine emergency.

Currently, Givelink only facilitates product donations - this is what sets us apart from traditional donation platforms. When users want to donate money, our 'SmartPick' algorithm converts their monetary donation into the best possible combination of products based on your specific needs.

We believe that donations should never feel like a black box. Every dollar should fund something real, specific, and trackable. Today, donors buy the exact products your nonprofit needs and see clear proof of impact. Tomorrow, we'll extend this model beyond products to services, covering the full range of essential needs nonprofits need, including program & operational services, rent, utilities, other recurring costs, and even payroll support for your frontline team! All presented in a transparent way so your donors know exactly what their contribution covers and how it moves your mission forward.