Frequently Asked Questions

When you complete your donation through Givelink, you make a monetary donation to Givelink Philanthropy, a Non-Profit Civil Company (NPO), specifying, through your choice of charity and specific products, how you want your donation to be utilized by Givelink Philanthropy.

According to its charter, Givelink Philanthropy is committed to using 100% of the funds it receives from you to purchase (from suppliers) and deliver in-kind donations of the products you selected to the charity of your choice.

Finally, upon completing your donation, you receive a donation receipt from Givelink Philanthropy, as well as the purchase receipt for the goods you selected. You can track the entire process, from payment and product purchase to delivery, and you will also receive a photo of the delivery directly from the charity you chose.

Learn more about how we operate in our Terms of Use

Givelink was created by four visionaries with the goal of changing the world by making philanthropy more transparent, efficient, and easy.

- All nonprofits in the app are approved in collaboration with HIGGS (Higher Incubator Giving Growth & Sustainability) and have been evaluated based on transparency and effectiveness.
- Payments are securely processed through Viva Wallet.
- We collaborate with MyMarket, ensuring that all products are purchased and delivered safely through their network of stores.

Through the “My Donations” section, you can track the entire process, from payment and product purchase to delivery. You’ll also receive a photo of the delivery directly from the nonprofit you selected.

Additionally, the purchase receipt for the donated products will be sent to your email.

Donations are collected by Givelink for each organization, and the corresponding products are purchased and shipped once a minimum total amount is reached to allow for the order to be dispatched. This approach is largely due to our commitment to ensuring that neither the partnering NGOs nor the donors bear any shipping costs.

Therefore, the exact timeframe depends significantly on the number and size of donations each organization receives.

In most cases, however, the products are shipped within two weeks of the donation being made.

The Givelink platform was developed and is maintained by Givelink Private Capital Company (PCC) but is provided for use and management to its subsidiary, Givelink Philanthropy NPO. This ensures transparency in donation management, as all funds from donations flow directly to a strictly non-profit organization (Givelink Philanthropy), which then converts them into in-kind donations for the nonprofits chosen by donors.

The Givelink platform is developed and maintained by the for-profit Givelink PCC. However, it is provided for use and management to its non-profit subsidiary, Givelink Philanthropy. This guarantees transparency in the management of donation funds. Givelink Philanthropy's sole source of revenue is the optional contributions from donors, 100% of which are used to cover the costs of the platform, provided by Givelink PCC to Givelink Philanthropy. This ensures the smooth operation and maintenance of the platform, aiming to maximize social impact and support the groups that truly need it. Givelink PCC generates income through agreements with product suppliers for listing their products on the platform.

Our core principle is that there is no charge to nonprofits. Thus, 100% of the donation funds are converted into products, which are delivered to the selected nonprofit.

Each nonprofit manages its own custom-designed platform, where it can list the goods it needs, monitor donations, and communicate directly with donors. The quantities requested are usually calculated based on the number of individuals served and the time frame for which they aim to cover their needs. Typically, quantities are set based on a monthly budget.

Currently, only basic supermarket goods (e.g., food, cleaning supplies, hygiene products) are included.

At Givelink, we collaborate with vetted and evaluated nonprofits with a transparent track record and a meaningful impact on society. Using the platform we provide, nonprofits can list their actual needs based on the number of people they serve.

Givelink ensures that all organizations listed on the platform are audited, approved, and evaluated by the specialized NGO evaluation body HIGGS, the government, and other national evaluation tools. Additionally, our team conducts in-person meetings with each nonprofit and performs its own assessments regarding their operations, transparency levels, and staff.

Certainly! Givelink offers a wide range of registered nonprofits that you can choose to donate to. You can search for these organizations on our app and learn more about their activities and work. After informing yourself and selecting the organization you want to support, you can securely make your donation through Givelink.

Givelink collaborates with nonprofits that create a wish list of products they need and have an immediate requirement for, which is listed on the platform. So, for each product, you can see the quantities needed and either choose the products you want to donate to the nonprofit of your choice or use SmartPick. With SmartPick, you simply enter the amount you wish to donate, and the algorithm creates the optimal donation basket based on the amount and the specific needs of the organization.

With Givelink, your donation has the maximum possible impact, and you know that your donation will be used directly for products that the nonprofit truly needs. Furthermore, you choose a specific nonprofit to donate to, according to your personal values and beliefs. Finally, you can make donations from anywhere and at any time, easily, quickly, and with transparency.

Givelink connects users, product suppliers and nonprofits directly, allowing organizations to request the products they really need, users to donate the requested products and suppliers to transport them.

Givelink only accepts product donations, not monetary donations. The monetary donation is automatically converted into the optimal combination of products needed by the nonprofit based on the needs it has determined, through the SmartPick button.

Yes, once the donation has been processed by our partner supplier, you will receive a receipt for the purchase of the product.

The list of nonprofits and their needs are updated based on each nonprofit’s preferences. Once a product is 100% full, it resets 1 week later. Products are sent to nonprofits on a weekly basis from the partner supplier.

Yes you can suggest nonprofits to be added to the Givelink partner list, via our contact form, but we will first review and approve each partner with the established checks before adding them to the platform.

Givelink works with a reliable, well-known supplier/supermarket in Greece with a strong commitment to social responsibility and social impact, who can offer massive volumes of products through their advanced existing systems.

The supplier takes care of the quality of the donated products, following the same criteria and regulations that it carries out in all orders and deliveries.

We do not support providing used products. All products donated are purchased and new.

We do not manage the products directly, as they are processed by our partner supplier, who carefully manages and ships the products to the nonprofit, always strictly adhering to the maintenance specifications, the same way it is done for every online order it receives outside of Givelink.

At Givelink we take the privacy and security of your personal data and payment information seriously. We use state-of-the-art encryption and security protocols to protect your data and do not share your information with third parties outside of the app without your consent. Additionally, we work with trusted payment processors to ensure your transactions are processed securely and your payment information is never compromised. If you wish to learn more about how we manage information, we encourage you to read our Privacy Policy.

Donors cannot yet donate anonymously, but this feature will be available soon.

You can only donate to one nonprofit at a time. If you would like to have this feature, we suggest you always contact us!

Refunds can be made until delivery is made. Delivery time depends on the time of donation and is delivered to each nonprofit approximately 1 week after their needs are renewed. Once delivery is scheduled by the supplier, refunds are not possible.

Unfortunately, we don’t have the ability to make specialized donations from businesses yet, but we plan to add it to the app soon. If you represent a business, and are interested, we would be more than glad to hear from you on contact@Givelink.app.